Privacy Policy

Last Updated: July 12, 2025

Introduction

Welcome to CRMwiz.ai ("we," "our," or "us"), an AI-powered CRM assistant mobile application owned by Roenic Natarelli and operated by Virtual Horizons LLC. This Privacy Policy is designed to help you understand how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

We are committed to protecting your privacy and ensuring the security of your personal information. By accessing or using our mobile application, you agree to the terms of this Privacy Policy.

Contact Information

Information We Collect

Personal Information

We may collect the following types of personal information:

• Account Information: Name, email address, phone number, username, and password when you create an account.
• Contact Information: Information you provide when adding contacts to the CRM system.
• Business Information: Company name, job title, industry, and business address.
• Device Information: Device type, operating system, unique device identifiers, IP address, and mobile network information.
• Usage Data: How you interact with our application, features you use, and time spent on various sections.
• Communications: Information you provide when contacting our customer support.
• Location Data: Approximate location based on IP address or precise location with your consent.

Information Collected Automatically

When you use our application, we automatically collect certain information, including log data, device information, usage patterns, and performance data.

Information From Third Parties

We may receive information about you from third parties, including integration partners like High Level and other business tools you connect to our service.

How We Use Your Information

We use the information we collect to provide and maintain our service, improve and personalize your experience, communicate with you, ensure security, comply with legal obligations, and power our AI-powered features.

Data Processing with Artificial Intelligence

CRMwiz.ai uses artificial intelligence, specifically integration with technologies like Claude AI, to enhance your CRM experience. This includes analyzing customer interactions, scoring leads, automating tasks, and providing personalized recommendations.

AI Training and Data Use

We use anonymized and aggregated data to improve our AI systems. Your personal information is processed in accordance with this Privacy Policy and applicable data protection laws. We do not use your personal information to train third-party AI systems without appropriate safeguards.

Data Sharing and Disclosure

We may share your information with third-party service providers (like cloud storage and AI providers), business partners for integrated features, or for legal requirements. In the event of a business transfer, your information may be part of the transaction.

Data Security

We implement appropriate technical and organizational measures to protect your information, including encryption, access controls, and regular security assessments. However, no method is 100% secure. In the event of a data breach, we will investigate and notify affected users as required by law.

Your Rights and Choices

Depending on your location, you may have the right to access, correct, or delete your personal information. You may also have the right to object to processing and withdraw consent. To exercise your rights, please contact us using the information provided.

Children's Privacy

Our application is not intended for children under the age of 13, and we do not knowingly collect information from them. If we learn we have, we will delete it promptly.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last Updated" date. We will notify you of any material changes.

Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the State of Arizona, without giving effect to any principles of conflicts of law.

Contact Us

If you have any questions, concerns, or comments about this Privacy Policy, please contact us at: